Responsible: those who do the work to achieve the task – there can be more than one responsible person.
Accountable: the person ultimately accountable for the completion of the task – there must be only one accountable per task.
Consulted: those whose opinions are sought – two-way communication.
Informed: those who are kept informed – one-way communication.
Having clear and unequivocal roles for everyone is fundamental to getting actions done quickly and projects completed efficiently.
Those responsible for completing tasks must be strongly influenced by the person accountable.
Only one person is ever accountable for the delivery.
Those consulted will be listened to and have their opinions incorporated as appropriate.
Those informed need to know the outcome but don’t need to be involved.
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